Guest User
February 22, 2025
We recently stayed at Taj Kumarakom which I had booked blindly thinking Taj would provide the best experience. Little did I know! The food was so bad that we ended up eating at Lake Resort Kumarakom for all meals. I would highly recommend that. In fact we were thinking we should have better stayed there. The manager at the reception, Priya, was quite cold, refused to upgrade our rooms which I wanted to do using the Taj Epicure room upgrade vouchers. While she claimed there were no rooms available, I spoke to the cleaning staff and found that two rooms were vacant. When we enquired about using Uber her response was again non-committal because obviously she wanted us to use the hotel cab and charge a bomb. The lights in the room kept going out and we had to keep readjusting the key to get power back. Thee seemed to be some loose connection. Overall it was such a poor and disappointing experience, I would not recommend staying here and wasting your money. When you stay in a five star it’s not only the facility but the people and customer service that makes the stay unique and worthwhile. In contrast we had an amazing experience at taj kochi who were really hospitable.